FAQ's and information regarding our Lifetime Offer for The Courtney Black App
IMPORTANT NOTES
- Subscriptions will be billed annually at £71.99 until cancelled.
- You must purchase this offer through this page, not within the app or app store.
- This is a new subscription model, current subscribers will be responsible for cancelling their previous subscriptions to avoid double payments.
- If you cancel your 'lifetime offer' you will not be eligible to reaccess this offer but will have full access to the app until your expiry date.
- Users who are moving to the lifetime subscription will not lose their data (favourites etc).
- You will not miss out if you have a current active subscription, you just need to claim the offer before the 5th July and we will contact you when your subscription is expiring so you can purchase the 'lifetime offer' then.
- Once purchased you can view and manage your account within the app under your profile settings.
BRAND NEW USERS
A brand new user is a customer who has never had the Courtney Black App.
- Once directed to the offer page, you will need to 'sign up' and create a Courtney Black App account login.
- Once you agree to the terms and conditions and complete the purchase of the lifetime offer subscription, you will then need to download the Courtney Black App and log in with the details you have used to sign up.
- You will then be walked through all the set-up of your account within the app.
- You can view and manage your subscription within the app under your profile account.
RETURNING USERS
A returning user is a customer who has previously had an account within the Courtney Black App but it has now lapsed.
- Once directed to the offer page, you will need to 'log in' use your Courtney Black App login details to gain access OR if you have a new email you can 'sign up' as a new user.
- Once you agree to the terms and conditions and complete the purchase of the lifetime offer subscription, you will then be able to head back into the app & login (or firstly download the app if you no longer have the app on your device)
- You can view and manage your subscription within the app under your profile account.
ACTIVE USERS
An active user will either have an active subscription with the Courtney Black App without an expiration date ( has not cancelled auto-renewal) or will have an active subscription but has an expiration date ( has cancelled auto-renewal).
- Once directed to the offer page, you will need to 'log in' use your Courtney Black App login details to gain access.
- If your subscription expiration date is within 14 days, you can purchase the lifetime offer immediately.
- You must ensure you cancel your current subscription if it is still active for auto-renewal as you will be double charged. It is the responsibility of the user to ensure it is cancelled as per the terms you agree to when purchasing the offer.
- You can find out how to check if your subscription end/rollover date here.
- You can find out how to cancel your subscription on app store here.
OR
- If your subscription expiration date is over 14 days, you can claim the lifetime offer immediately and you will receive an email of confirmation. When you have 14 days before expiration you will receive an email from the Courtney Black App with a link to redeem and purchase the 'lifetime offer'.
- You must ensure you cancel your current subscription if it is still active for auto-renewal as you will be double charged. It is the responsibility of the user to ensure it is cancelled as per the terms you agree to when purchasing the offer.
- Once you agree to the terms and conditions and complete the purchase of the lifetime offer subscription, you will then be able to head back into the app as usual.
- You can view and manage your subscription within the app under your profile account.
- You can find out how to check if your subscription end/rollover date here.
- You can find out how to cancel your subscription on app store here.
For any further assistance required please contact our support team on:
support@courtneyblack.co.uk