Locked out of my account, or struggling to access the app

I am locked out of my account or struggling to access the app. I'm having a technical issue with the app. Who can help?

We’re sorry you’re having issues with the app, please check the following first:

  • Please ensure you’ve clicked sign-up and completed the entire registration process if you have not done so already.
  • If this is not successful, please try to reset your password by clicking “Forgot Password” in the log-in screen
  • If you are still unable to access your account, please contact our support team here.

PLEASE NOTE: Our support services are open 9am - 5.30pm, Monday to Friday.