I have subscribed but the app is prompting me to pay again?

I have subscribed but the Courtney Black App is prompting me to pay again?

Using the device you used to subscribe, please click the RESTORE button. The RESTORE button does not change your subscription or trigger any additional charges, it simply "reminds" your device of your subscription so that you can access the app. If this not work, please can you select your subscription length and press RESTORE using Wifi and then try again using 4g.

If in doubt, you can check your subscription type, length and expiry date on your device;

Subscription in the Apple App Store: -
Go to the App Store
- Click your profile (circle in the top right-hand corner)
- Click subscriptions > Courtney Black Fitness
- Identify your subscription type and renewal date

Google Play Store Subscription:
- On your Android phone or tablet, open the Google Play Store
- Check if you’re signed in to the correct Google Account.
- Tap Menu and then Subscriptions.
- Select the subscription you want to view