I have been charged twice for the app

There are a few reasons you may have been charged twice so let's try to narrow it down for you.

  1. Have you changed phones recently? Gone from Apple to Android or Vice Versa?
    If yes, please see our article on swapping device types.
  2. Who did you purchase your original subscription with? Apple App Store Or Google Play?
    If you have switched device types and not cancelled on the previous payments and subscriptions this may still be running and you will need to cancel.

If you have been double charged but neither of the two points above are correct for your case please can you do the following steps and send in to us using our support form here:

1. Can you send in a screenshot of your bank statement showing the double charge?

2.  Can you follow the directions below and send screenshots of your subscription as they appear on your phone.

Subscription in the Apple App Store:

  1. Go to the App Store.
  2. Click your profile circle in the top right-hand corner.
  3. Click subscriptions > Courtney Black.
  4. Identify your subscription type and renewal date.
  5. Please send us a screenshot of this page.

See your purchase history on your iPhone, iPad or iPod touch:

  1. Open the Settings app.
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID, then tap View Apple ID. You may be asked to sign in.
  4. Scroll to Purchase History and tap it.
  5. Find the Courtney Black App, then tap Total Billed.
  6. Please send me a screenshot of this page.

See your subscriptions in Google Play:

  1. Go to the Google Play Store.
  2. Select the menu icon in the top left of your phone screen.
  3. Select Subscriptions.
  4. Tap the Courtney Black App.
  5. Please send me a screenshot of this page.